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Service | >Bronze | Silver | Gold | Platinum |
---|---|---|---|---|
Phone Support | X | X | X | X |
Patch Management | X | X | X | X |
Malware Monitoring & Removal | X | X | X | X |
Submit Tickets | X | X | X | |
Remote Support (hours) | 8 | 32 | 64 | |
On-site visits (hours) | 4 | 8 | 16 |