Free Customer Resources
Plain-English guides on the things our customers ask about most — password managers, backups, phishing, Wi-Fi, credit freezes, and a dozen other things that show up in our phone calls every week.
These pages exist because the answers don't change much from one call to the next, and writing them down once means we can hand someone a link instead of repeating ourselves. Everything here is free — if a free option does the job, that's what we'll point you to. We don't get a commission, we don't push the paid version, and we don't add fluff to make the page look longer. Read what's useful, ignore the rest.
Security & privacy
The basics that protect every household and small business: locking down credit, eliminating reused passwords, adding a second login factor, and the truth about antivirus in 2026.
Credit Freeze
Lock down your credit at all three bureaus, free.
Password Managers
Why you need one and which to pick.
Two-Factor Authentication
Worth the two seconds. Here's how.
Do You Need Paid Antivirus?
Defender vs paid — the honest answer.
Email & web
Most attacks against home and small-business users still arrive by email or by tricking a browser into loading the wrong domain. These guides cover the layered defenses that work — plus what's involved when you switch email hosts.
Spam Filtering
How to stop spam before it hits your inbox.
Phishing Awareness
How to spot a scam email before clicking.
SPF, DKIM, and DMARC
Why outgoing email lands in spam, and how to fix it.
Email Migration
Switching email hosts without losing mail.
DNS Filtering
Block ads and malware at the network level.
Backups & your network
The two things that, when neglected, cause the most expensive emergencies: no working backup when a drive dies, and a Wi-Fi router that hasn't seen a firmware update in years.
Backups (3-2-1 Rule)
What to back up and how often.
Choosing a Wi-Fi Router
What actually matters in a router today.
Tools & services
Recommendations and explainers for the software and services we use ourselves — and install for customers when they need them.
Free Useful Software
The free tools we install for customers regularly.
Cloud Hosting
When to use a VPS instead of shared hosting.
Remote Computer Support
How remote sessions work and when they help.
Don't see what you're looking for? Tell us what you'd want covered and if it's something our customers ask about regularly, we'll write it up. We add new guides whenever a topic shows up on the phone three or four times in a month.